Getting started
· v1.0 · 1 min read
EN/FR: both published
Create a request
Ask for help on the Requests page. Support does not keep a separate message box.
Open Requests and choose Create request.
Pick a type, add a subject, and describe what happened. Do not include passwords, card numbers, or API keys.
The request gets a number such as REQ-2026-0001. A reply, when one exists, appears on that request. You can close an open request and reopen a closed one. You cannot mark it in progress.